Question 1

What exactly is a full-service agency?

Accepted Answer

A full-service agency combines all relevant marketing and communication services under one roof: strategy, branding, web design, video production, social media, content, ads, and AI-powered solutions. Companies gain a single point of contact who plans, manages, and implements projects holistically.

Question 2

For which company sizes and industries are you the ideal partner?

Accepted Answer

We work with regional market leaders, innovative start-ups, and industrial companies, whether sole proprietorships, medium-sized businesses, or corporations. Sectors we regularly work with include: food and beverage, skilled trades, construction and architecture, industrial and mechanical engineering, logistics, medical technology, tourism, hospitality, educational institutions, lifestyle and fashion brands, and retail.

Question 3

How do you differ from other marketing agencies in the Ortenau district?

Accepted Answer

We combine strategic thinking, strong creative output, and modern production – all in-house and efficiently integrated. At the same time, we bring the spirit of a young, motivated team: flexible, fast, unconventional, and with a genuine passion for rethinking things. We don't just work according to rigid agency processes, but agilely, solution-oriented, and on equal footing with our clients. Out-of-the-box ideas, experimental approaches, and a start-up mindset are just as much a part of our approach as well-structured project workflows and professional execution.

Question 4

How do we start a new project with you?

Accepted Answer

Simply submit a non-binding project inquiry via our contact page. After an initial consultation, we analyze your goals, current status, and requirements. We then define the scope, budget, and timeline and prepare a clear proposal. Following this, the concept phase begins – either with a workshop or a structured brainstorming and analysis phase.

Question 5

What does the onboarding process look like for new customers?

Accepted Answer

We clarify goals, target groups, channels, and internal resources. All contact persons are defined, technical access is set up, and a joint project plan is created. We then start with the concept or production phase – depending on the type of project.

Question 6

Do you also offer internal workshops or training courses for our employees?

Accepted Answer

Yes. We offer workshops on social media, brand development, content creation, AI tools, website maintenance, and internal communication processes. We tailor the content and depth to your team and your goals.

Question 7

How do you ensure that the developed strategies deliver measurable results?

Accepted Answer

We define clear KPIs, set up tracking and analytics, and work with regular reports and review meetings. Content, campaigns, and websites are continuously optimized as soon as data or user behavior provides new insights.

Question 8

Do you work with external service providers or do you handle all tasks internally?

Accepted Answer

We handle core services such as strategy, creation, design, video, web, and social media in-house. For specialized topics—such as deep technical integrations, special 3D renderings, or specific PR issues—we collaborate with selected partners who meet our quality standards.

Question 9

Can you also support the digital transformation of our entire company? And if so, how?

Accepted Answer

Yes. We analyze existing processes, communication structures, and touchpoints and develop digital solutions based on this analysis: modern websites, automated processes, AI-supported workflows, content structures, and internal communication systems. The goal is a scalable, efficient, and modern presence – both internally and externally.

Question 10

Do you also work across regions?

Accepted Answer

Yes, we serve clients throughout Germany and beyond. Many projects can be easily implemented remotely, but we also come on-site if needed.

Question 11

Can we visit you in person at your office?

Accepted Answer

Yes. After scheduling an appointment, we welcome you to our office in Offenburg at any time for project discussions and introductory meetings.

Question 12

What advantages does a local partner in Offenburg have over an agency from a major city?

Accepted Answer

As a local partner, we have a better understanding of the region, the market, and the target groups. Distances are shorter, communication is more direct, productions are more efficient, and budgets are used more effectively for implementation. At the same time, we offer the performance level of a modern, national agency.

Question 13

How are your pricing models structured (flat rate, hourly wage, retainer, etc.)?

Accepted Answer

We work on a project basis with clearly defined fixed prices, on an hourly basis for open tasks, and with monthly retainers for ongoing support such as social media or content creation. Which model makes sense depends on the scope of the project and the desired flexibility.

Question 14

In which languages do you work?

Accepted Answer

Primarily in German and English. Upon request, content can also be produced in multiple languages or coordinated with professional translators.

Question 15

How quickly can you typically start a new project (availability, lead time)?

Accepted Answer

Depending on the scope, this can range from immediately to a few weeks. Small projects can start quickly, while larger relaunches or complex productions require a short lead time for planning and resources.

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